A China operations team that works as yours
Managed Operations gives your brand a real team on the ground in China: people who run your developments, orders, QC, and shipments as part of your organization. You keep the supplier relationships and pay your suppliers directly; we operate the day-to-day link. No local entity, no local HR, no hidden margin.
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How it works
Your people
We recruit, manage, and back up the team. You direct their work. Someone leaves or falls sick, coverage is our problem, not yours. You get an operations office without building one.
Your suppliers
Factory, contract manufacturer or trading company: the vendor is your choice, and the relationship stays in your name: negotiations, molds, tooling, IP. We facilitate the daily communication in the vendor's own language and time zone, and go to the factories behind it when you need that; we never sit between you and them.
Your money
You are the buyer of record. Your supplier invoices you, you pay your supplier. Our fee is a separate, disclosed line. We never earn from the supplier side.
Your data
Everything the team does lands in a portal you log into: orders, production milestones, shipments, claims, payments. Logged as it happens, with a name and a date on every decision.
What does "buyer of record" mean?
Being the buyer of record means the purchase happens in your name: your purchase order to your supplier, the supplier's invoice to you, your payment to the supplier's account. Whether that supplier is the factory itself, a contract manufacturer or a trading company is your choice, and you know which one it is and the price you pay it. FMT Flow never takes title to your goods and never resells to you at a marked-up price. This is the structural difference between a managed operations team and an agent.
Three ways to engage
Fractional
Shared Operations
A fractional slice of an experienced team, for brands whose volume doesn't yet justify full-time staff. Your work is run by named people who know your products. You're buying capacity, not a hotline.
Full-time
Dedicated Office
Your own full-time staff, from one person to a full department, working exclusively on your operations, managed and backed up by FMT Flow. For brands running continuous production across multiple factories.
On demand
Agile Access
On-demand support, paid as used: a factory visit, a sample round, a trade-show week. The way in for startups, and the overflow valve for everyone else.
What the team runs, day to day
- Developments: from tech pack to counter-sample: factory follow-up, sample rounds, price confirmation.
- Orders and production: a milestone plan per order (materials, cutting, sewing, packing), with dates the factory commits to and evidence attached.
- QC oversight: inspections coordinated and verified at the stages that matter, results logged against the order.
- Shipments: booking follow-up, document checks, container tracking, delivery confirmation.
- Claims: when something's wrong, a documented case with photos, quantities, and a resolution, not a WeChat argument.
- New suppliers: on demand, searched and vetted as your own office would: every candidate named, direct introductions, your choice. No supplier commission, no separate fee.
Beyond the production cycle
The team is on the ground, so you can use it like it's yours: representation at Canton Fair and supplier visits, sample consolidation and re-shipping, coordinating product photoshoots, and facilitating the specialist work around manufacturing: lab testing, legal, IP registration.
Fees, and what happens if you leave
One disclosed fee, invoiced by us to you. No supplier-side income, no percentage hidden in your unit price. The service subscription carries a 30-day exit; dedicated-staff engagements run 6–12 months or a three-month notice — real employment contracts, made on your behalf. And because the supplier relationships, molds, and data are already in your name, leaving doesn't cost you your supply chain. Your records export with you.
Common questions
- How is this different from a sourcing agent?
- An agent earns from the factory side: a margin built into your unit price. FMT Flow earns only from you, at a disclosed fee, while you pay your supplier directly.
- Do I need a Chinese entity?
- No. The team is employed and managed by FMT Flow; your purchasing runs through your existing company as buyer of record.
- Who owns the factory relationship?
- You do, whether you buy from the factory or through a contract manufacturer or trading company: contacts, pricing history, molds, tooling, IP. We operate the daily link; nothing is held in our name.
- How do I know what's actually happening in production?
- You log into the portal. Every order carries its milestone plan, factory commitments, QC results, shipment status, and the full decision history, updated as the work happens rather than summarized after the fact.
- What if it doesn't work out?
- The service subscription carries a 30-day exit; dedicated-staff engagements run 6–12 months or a three-month notice. Your data exports, your suppliers already know you, your molds are already yours. The cost of leaving is the proof of the model.
Talk to an FMT Architect
Tell us how your operation runs today. We reply within one business day.
Talk to an FMT Architect